Widespread Glitches in 34 States…

by Sandhya Somashekhar and Lena Sun, The Washington Post  |  published on October 1, 2013

The Web-based marketplaces that form the centerpiece of the president’s health-care law opened for business across the nation Tuesday morning, but many applicants ran into technical glitches that prevented them from signing up for health coverage.

People who were trying to sign up on Healthcare. gov, the federal government’s main portal in 34 states, were getting different error messages, including one warning the “system is down” and another saying that too many people are flooding the site.

Maryland, which is running its own marketplace, also had technical problems Monday morning, prompting the state to shut down that Web site. It will be open at noon, a message on the home page of the Maryland Health Connection says — four hours late.

Obama administration officials said they are aware of the problems and are working on them.

“We have built a dynamic system and are prepared to make adjustments as needed and improve the consumer experience,” Department of Health and Human Services spokeswoman Joanne Peters said in statement Tuesday. “Consumers who need help can also contact the call center, use the live chat function, or go to to find an in-person assistor in their community.”

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