Civil rights coalition updates app for TSA complaint

by Bart Jansen, USA TODAY  |  published on December 2, 2013

The Sikh Coalition is updating its mobile app that allows travelers to report complaints about the Transportation Security Administration from the airport, after participants voiced disappointment with how complaints have been handled.

The coalition led several civil rights groups in creating the FlyRights app in April 2012 because of concerns that TSA officers profiled travelers for their appearance — and Sikhs in particular because of their turbans.

The TSA insists it doesn’t profile travelers. Civil rights complaints are investigated and “immediate action” is taken if substantiated, the agency said.

The original FlyRights app, created in coordination with the TSA, allowed a traveler to submit a complaint at the same time to the coalition and to the TSA for investigation.

After collecting more than 212 complaints, with sometimes disappointing resolutions, the coalition updated the app to forward each complaint to the traveler’s House member and both senators, according to Amardeep Singh, a coalition co-founder.

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